Client OnBoarding Process

  1. Introductory meeting to discuss scope, high-level requirements and points of contact (business and technical stakeholders required)

  2. Select standard APIs and Services for integration

  3. Marken will share API specifications and provide access to our TEST environment

  4. Timeline expectations and target go-live date discussed and agreed

  5. Development

  6. Integration testing

  7. End-to-end testing

  8. UAT

  9. UAT signoff form MF-ITS-032 for Docu-sign

  10. Access request form MF-ITS-032 for Docu-sign

  11. Production configuration

  12. Go/No-go checkpoint (if required)

  13. Go-live

  14. Any hypercare and ongoing support arrangements will need to be agreed prior